Course Description:
Welcome to the SUP Englewood Paddlecraft Operation and Safety Training Course. This program is meticulously designed to equip our staff with the knowledge and skills necessary for ensuring the highest standards of safety, legal compliance, and customer service in paddlecraft operations. Our course covers a broad range of topics crucial for all team members, from new hires to experienced guides, ensuring that every guest has a safe, enjoyable, and environmentally responsible experience.
Key Modules:
- Customer Service Expectations:
- Core values and approaches to providing exceptional guest experiences, focusing on safety, communication, and rapport building.
- Incident Reporting Procedures:
- Guidelines for handling and reporting various emergencies and incidents, emphasizing the importance of swift and accurate communication.
- Liability Management:
- Understanding the legal and safety aspects of paddlecraft operations, including risk assessments and proactive liability mitigation strategies.
- Environmental Responsibility:
- Training on local ecosystems, with a focus on protecting wildlife, particularly manatees, and preserving natural habitats.
- Navigating Local Waterways:
- Detailed instructions on the unique characteristics of local waterways, including navigational hazards, restricted areas, and water depth considerations.
- On-the-Water Demonstrations:
- Practical training on conducting effective on-water demonstrations for guests, ensuring their ability to safely operate and steer paddlecraft.
- Legal Compliance:
- In-depth coverage of new Florida State Laws relevant to paddlecraft, including regulations for human-powered vessels in the Intracoastal Waterway.
- Ecosystem Awareness:
- Emphasizing the importance of environmental stewardship, including guidelines on interacting with local wildlife and maintaining the cleanliness of waterways.
Course Outcomes:
Upon completion of this course, staff members will be thoroughly prepared to provide safe, legally compliant, and environmentally conscious paddlecraft experiences. They will be adept at handling various operational scenarios, from guest education to emergency response, ensuring the well-being of guests and the preservation of our cherished local environment.
Who Should Enroll:
This course is essential for all SUP Englewood staff members involved in paddlecraft operations, including rental associates, tour guides, paddleboard instructors, and management personnel.
Course Instructor
