Contact@SUPEnglewood.com
(941) 265-2925
Don Pedro Island State Park
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SUP Englewood Company Training

This training module is designed to enhance the customer service skills of all staff members, ensuring each client has a memorable experience with SUP Englewood

Course Information

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Course Instructor

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Introduction

Company Overview
Lesson 1 of 2 within section Introduction. You must enroll in this course to access course content.
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Purpose
Lesson 2 of 2 within section Introduction. You must enroll in this course to access course content.
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Company Core Values and Service Expectations

Customer First Approach
Lesson 1 of 4 within section Company Core Values and Service Expectations. You must enroll in this course to access course content.
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Safety as a Priority
Lesson 2 of 4 within section Company Core Values and Service Expectations. You must enroll in this course to access course content.
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Building Rapport with Customers
Lesson 3 of 4 within section Company Core Values and Service Expectations. You must enroll in this course to access course content.
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Clear Communication Standards
Lesson 4 of 4 within section Company Core Values and Service Expectations. You must enroll in this course to access course content.
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General Company Policies

Incident Reporting Procedures
Lesson 1 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Handling Grievances
Lesson 2 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Conflict Resolution
Lesson 3 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Weather Policies
Lesson 4 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Refund Policies
Lesson 5 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Child Policy
Lesson 6 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Liability Management
Lesson 7 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Insurance and Compliance
Lesson 8 of 31 within section General Company Policies. You must enroll in this course to access course content.
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No Solicitation Policy
Lesson 9 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Park Agency Rules and Private Land Guidelines
Lesson 10 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Dress Code and Appearance
Lesson 11 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Employee Benefits and Perks
Lesson 12 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Employee Training and Development
Lesson 13 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Performance Reviews and Feedback
Lesson 14 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Use of Company Property
Lesson 15 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Digital and Social Media Policy
Lesson 16 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Photo Policy
Lesson 17 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Emergency Procedures
Lesson 18 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Sustainability and Environmental Policy
Lesson 19 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Gratuity Policy
Lesson 20 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Importance of Reviews
Lesson 21 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Customer Privacy and Data Handling
Lesson 22 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Employee Health and Well-Being 
Lesson 23 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Staff Scheduling Policy
Lesson 24 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Community Outreach and Engagement
Lesson 25 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Child Safety and Abuse Prevention Policy
Lesson 26 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Time-Off Requests
Lesson 27 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Workplace Conduct Policy
Lesson 28 of 31 within section General Company Policies. You must enroll in this course to access course content.
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No Drugs and Alcohol Policy
Lesson 29 of 31 within section General Company Policies. You must enroll in this course to access course content.
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No Smoking or Vaping Policy
Lesson 30 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Immediate Termination Policy
Lesson 31 of 31 within section General Company Policies. You must enroll in this course to access course content.
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Environmental Policies

Environmental Responsibility 
Lesson 1 of 6 within section Environmental Policies. You must enroll in this course to access course content.
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Wildlife Protection Policy
Lesson 2 of 6 within section Environmental Policies. You must enroll in this course to access course content.
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Wildlife and Boating Violations Reporting Policy 
Lesson 3 of 6 within section Environmental Policies. You must enroll in this course to access course content.
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Injured Wildlife Protocol
Lesson 4 of 6 within section Environmental Policies. You must enroll in this course to access course content.
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Mangrove Protection Policy 
Lesson 5 of 6 within section Environmental Policies. You must enroll in this course to access course content.
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Florida State Park Policy
Lesson 6 of 6 within section Environmental Policies. You must enroll in this course to access course content.
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Brief Role Overview

Rental Associate
Lesson 1 of 6 within section Brief Role Overview. You must enroll in this course to access course content.
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Kayak Tour Guide
Lesson 2 of 6 within section Brief Role Overview. You must enroll in this course to access course content.
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Paddle Board Instructor/Coach
Lesson 3 of 6 within section Brief Role Overview. You must enroll in this course to access course content.
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Driver
Lesson 4 of 6 within section Brief Role Overview. You must enroll in this course to access course content.
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Reservationist
Lesson 5 of 6 within section Brief Role Overview. You must enroll in this course to access course content.
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Marketing & Affiliate Coordinator
Lesson 6 of 6 within section Brief Role Overview. You must enroll in this course to access course content.
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Safety and Compliance

Introduction
Lesson 1 of 4 within section Safety and Compliance. You must enroll in this course to access course content.
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Equipment Safety
Lesson 2 of 4 within section Safety and Compliance. You must enroll in this course to access course content.
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At-Risk Client Assessment
Lesson 3 of 4 within section Safety and Compliance. You must enroll in this course to access course content.
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Daily Waterway Assessment
Lesson 4 of 4 within section Safety and Compliance. You must enroll in this course to access course content.
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Company Training

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Social Media Policy
Privacy Policy
Website Accessibility
Water Quality Monitoring

PADDLE ON

Paddle Board & Kayak Rentals
Kayak Eco Tour
Paddle Board Eco Tour
Boat Tours
Accessibility Guidelines for Paddling Activities

CONTACT

(941) 265-2925
Contact@SUPEnglewood.com
Book Now
Open 7 Days A Week
Waivers & Safety Info

MAIN LOCATION

Don Pedro Island State Park
8450 Placida Road Placida, FL 33946
Paddle Board & Kayak Rentals 8 AM to 12 PM - Walk Ups Welcome
Kayak Tours launch at 9:30 AM & 12:30 PM by Reservation
SUP Englewood © Copyright 2024
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Hello, Guest!
Contact@SUPEnglewood.com
(941) 265-2925
Don Pedro Island State Park
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Book Now
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