Contact@SUPEnglewood.com
(941) 265-2925
Don Pedro Island State Park
Hello, Guest!
Book Now

Protected: SUP Englewood Company Training

This training module is designed to enhance the customer service skills of all staff members, ensuring each client has a memorable experience with SUP Englewood

Course Information

Categories:

Course Instructor

Nicole Killian Nicole Killian Author

Founder and driving force behind SUP Englewood since its inception in 2012, I'm a native of Englewood, FL, deeply committed to both ecological conservation and promoting ecotourism in the Southwest Florida region. Over the years, I've worn multiple hats—paddleboard instructor, kayak guide, champion of responsible ecotours, and staunch advocate for the protection of our local waterways. Today, I co-manage our thriving business alongside a dedicated team and my supportive husband. My heart beats for environmental stewardship, the joy of paddling, sharing insights through my blog, and championing sustainable tourism.

Introduction

Company Overview
Lesson 1 of 2 within section Introduction. You must enroll in this course to access course content.
0
Purpose
Lesson 2 of 2 within section Introduction. You must enroll in this course to access course content.
0
Has Quiz

Company Core Values and Service Expectations

Customer First Approach
Lesson 1 of 4 within section Company Core Values and Service Expectations. You must enroll in this course to access course content.
0
Has Quiz
Safety as a Priority
Lesson 2 of 4 within section Company Core Values and Service Expectations. You must enroll in this course to access course content.
0
Has Quiz
Building Rapport with Customers
Lesson 3 of 4 within section Company Core Values and Service Expectations. You must enroll in this course to access course content.
0
Has Quiz
Clear Communication Standards
Lesson 4 of 4 within section Company Core Values and Service Expectations. You must enroll in this course to access course content.
0
Has Quiz

General Company Policies

Incident Reporting Procedures
Lesson 1 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Handling Grievances
Lesson 2 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Conflict Resolution
Lesson 3 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Weather Policies
Lesson 4 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Refund Policies
Lesson 5 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Child Policy
Lesson 6 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Liability Management
Lesson 7 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Insurance and Compliance
Lesson 8 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
No Solicitation Policy
Lesson 9 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Park Agency Rules and Private Land Guidelines
Lesson 10 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Dress Code and Appearance
Lesson 11 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Employee Benefits and Perks
Lesson 12 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Employee Training and Development
Lesson 13 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Performance Reviews and Feedback
Lesson 14 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Use of Company Property
Lesson 15 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Digital and Social Media Policy
Lesson 16 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Personal Use of Social Media for Self-Promotion as a Tour Guide and Staff Member
Lesson 17 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Photo Policy
Lesson 18 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Digital Ownership On The Clock 
Lesson 19 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Emergency Procedures
Lesson 20 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Sustainability and Environmental Policy
Lesson 21 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Gratuity Policy
Lesson 22 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Importance of Reviews
Lesson 23 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Customer Privacy and Data Handling
Lesson 24 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Employee Health and Well-Being 
Lesson 25 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Staff Scheduling Policy
Lesson 26 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Community Outreach and Engagement
Lesson 27 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Child Safety and Abuse Prevention Policy
Lesson 28 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Time-Off Requests
Lesson 29 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Workplace Conduct Policy
Lesson 30 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
No Drugs and Alcohol Policy
Lesson 31 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
No Smoking or Vaping Policy
Lesson 32 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz
Immediate Termination Policy
Lesson 33 of 33 within section General Company Policies. You must enroll in this course to access course content.
0
Has Quiz

Environmental Policies

Environmental Responsibility 
Lesson 1 of 6 within section Environmental Policies. You must enroll in this course to access course content.
0
Has Quiz
Wildlife Protection Policy
Lesson 2 of 6 within section Environmental Policies. You must enroll in this course to access course content.
0
Has Quiz
Wildlife and Boating Violations Reporting Policy 
Lesson 3 of 6 within section Environmental Policies. You must enroll in this course to access course content.
0
Has Quiz
Injured Wildlife Protocol
Lesson 4 of 6 within section Environmental Policies. You must enroll in this course to access course content.
0
Has Quiz
Mangrove Protection Policy 
Lesson 5 of 6 within section Environmental Policies. You must enroll in this course to access course content.
0
Has Quiz
Florida State Park Policy
Lesson 6 of 6 within section Environmental Policies. You must enroll in this course to access course content.
0
Has Quiz

Brief Role Overview

Rental Associate
Lesson 1 of 6 within section Brief Role Overview. You must enroll in this course to access course content.
0
Kayak Tour Guide
Lesson 2 of 6 within section Brief Role Overview. You must enroll in this course to access course content.
0
Paddle Board Instructor/Coach
Lesson 3 of 6 within section Brief Role Overview. You must enroll in this course to access course content.
0
Driver
Lesson 4 of 6 within section Brief Role Overview. You must enroll in this course to access course content.
0
Reservationist
Lesson 5 of 6 within section Brief Role Overview. You must enroll in this course to access course content.
0
Marketing & Affiliate Coordinator
Lesson 6 of 6 within section Brief Role Overview. You must enroll in this course to access course content.
0
Has Quiz

Safety and Compliance

Introduction
Lesson 1 of 4 within section Safety and Compliance. You must enroll in this course to access course content.
0
Has Quiz
Equipment Safety
Lesson 2 of 4 within section Safety and Compliance. You must enroll in this course to access course content.
0
Has Quiz
At-Risk Client Assessment
Lesson 3 of 4 within section Safety and Compliance. You must enroll in this course to access course content.
0
Has Quiz
Daily Waterway Assessment
Lesson 4 of 4 within section Safety and Compliance. You must enroll in this course to access course content.
0
Has Quiz

Final Exam

Final Exam
Lesson 1 of 1 within section Final Exam. You must enroll in this course to access course content.
0
Has Quiz
 

Company Training

FREE
MEMBER PRICING
Enroll Now
Scroll to Top

Your cart is empty

Add some items to get started

Start Shopping
Hello, Guest!
Contact@SUPEnglewood.com
(941) 265-2925
Don Pedro Island State Park
Facebook Instagram Twitter Pinterest
Book Now
Messenger messenger
Skip to content