Refund and Returns Policy
Refund and Returns Policy
Refund and Return Policy
Refund & Returns
Thank you for supporting SUP Englewood! We are committed to providing you with high-quality, custom-made products that you’ll love. As our products are made to order, we follow specific guidelines to ensure a smooth process for addressing any issues with your order. Please read our return and refund policy carefully to understand how we handle concerns.
TABLE OF CONTENTS
- Refunds and Replacements: What’s Covered
- What’s Not Covered
- Non-Returnable Items
- Shipping Costs
- Reporting Issues and Resolution Process
- Transparency and Support
- Questions or Assistance?
1. Refunds and replacements: What's covered
We are happy to offer refunds or replacements in the following situations:
- Damaged Products: If your item is damaged during shipping.
- Defective Products: If your item has a clear manufacturing defect, such as a printing error or stitching issue.
- Incorrect Items: If the wrong item is delivered due to an error in production or shipping.
How to Report an Issue:
If you experience any of these issues, you’ll receive an email shortly after delivery asking you to confirm your satisfaction. Follow the instructions in the email to report the problem. To qualify for a refund or replacement, you must report the issue within 30 days of delivery and include the following:
- Your order number.
- A description of the issue.
- Clear photographs showing the damage, defect, or error.
Once the issue is reviewed and approved, we will process a refund or arrange for a reprint at no additional cost to you.
2. what is not covered
Due to the custom nature of our products, we are unable to accept returns or provide refunds for the following:
- Buyer’s Remorse: Change of mind after placing the order.
- Sizing Issues: Incorrect size, color, or style chosen by the customer. (We strongly encourage you to refer to our detailed size charts and product descriptions before making a purchase.)
- Late Reports: Issues reported more than 30 days after delivery.
3. non-returnable items
All of our products are custom-made. We do not accept physical returns. If you send an item back to us without prior approval, we will not process a refund or replacement.
4. shipping costs
- Eligible Refunds or Replacements: SUP Englewood will cover all shipping costs for reprints of damaged, defective, or incorrect items.
- Non-Refundable Returns: If you request a return for reasons outside the covered categories, you will be responsible for the shipping costs.
5. reporting issues and resolution process
At SUP Englewood, we aim to resolve any concerns quickly and efficiently. If you encounter an issue with your order:
- You will receive an email after delivery to confirm your satisfaction. If there is a problem, follow the instructions in the email to report it.
- Please ensure that you report any issues within 30 days of delivery, and include:
- Your order number.
- A detailed description of the problem.
- Clear photographs to help us evaluate your request.
If you are unable to locate the email or experience any difficulties during this process, please contact us directly at contact@supenglewood.com. We will assist you and ensure your issue is resolved promptly.
6. transparency and support
- To provide the best experience for all customers, we encourage you to contact us first with any concerns about your order. Our team is here to help and will work to address your issue promptly.
- Please note that chargebacks for cases outside the scope of this policy (e.g., buyer’s remorse or sizing issues) will be disputed, as outlined in our terms.
7. Questions or Asssistance?
If you have additional questions or concerns about your order, our team is here to help! Please reach out to us at
contact@supenglewood.com, or call 941-265-2925
and we’ll do our best to ensure a smooth and enjoyable shopping experience.
